Empowering our customers to achieve hassle-free operation and profitable results
AVT offers unique, industry-leading services that give our customers a real competitive edge. Developed and delivered by a dedicated team with extensive, hands-on experience in the print production industry, AVT services are designed to support dynamic business requirements.
We detect potential problems before they occur and respond with near-zero turnaround time so you can enjoy optimized operation, performance and quality from your AVT equipment.
AVTCare packages are tailored to meet the needs of your business and your budget. From Classic to Premium, our comprehensive range of preventive support services keep your business up and running 365 days a year.
- Benefit from an annual preventive maintenance visit that includes parts and labor, delivering unparalleled cost savings
- Profit from timely software upgrades when you need them most
- Keep your production line up and running with spare parts replacements shipped within 24-48 hours*.
Hot line support
24/7 Phone Support**
AVTCare provides centralized, global phone support services 24/7 via our customer support centers, covering APAC, Americas and EMEA. Each case receives a swift response from our teams of trained professionals, with response time guaranteed in 1-3 hours (depending on your service package), enabling fast resolution of all issues.
Remote Access Support
AVTCare remote access support services leverage remote support tools and software, backed by cutting-edge technology. AVT technicians can view and access your production line from our customer support center, and work directly on your equipment to detect and solve problems, so you’re back up and running in next to no time.
AVT Preventive Maintenance service is designed to decrease the risk of faults in your production line and to ensure optimal performance of your AVT equipment. The service is provided onsite by our Field Service Engineers, who are rigorously trained on our systems as well as on safety practices and electrical codes. They conduct a thorough examination of your AVT equipment, covering all hardware and software, and efficiently service it as needed.
AVTCare software upgrades are essential to all AVT products, and to their long-lasting performance. Available software upgrades include bug fixes, new features, ongoing platform compatibility and other fundamental software improvements. The AVTCare software upgrade kit is included in the Premium package and covers comprehensive software upgrades and installation of new software versions.
AVTCare guarantees the prompt replacement of parts required for the repair or replacement of failed units. To minimize downtime and keep your production line up and running, we process the shipment of spare parts (following request approval) within 24-48 hours*.
*Dependent on package purchased
** Valid in the US only with an additional fee
*** Not including optical head elements